Naveen Mamgain - Setting the Right Expectation Is Equally Important Amongst the Team (Co-Founder - Quick Ride)

I believe that practical experience will always take you places. In the current world, is a master of one is not enough for an individual as well as for a company's growth, and to add more value to their profession, one needs to know more about other aspects of the business- like Marketing, Customer service, Tech, etc. 

Tell us about your background, journey, and upbringing.

Being born and brought up in Delhi, I spent my early years in the capital and completed my formal education from there. Ironically, it was only after completing my BCom from Delhi university that I realized how I hated accounts as a subject. 

I have always been a fitness freak and my inclination in the college was towards NCC and I was amongst the best cadets. I aspired to prepare for the CDS exam but life had other plans and somehow, I ended up in the Design field and my journey as a designer started from there.

When and how did you get clarity on what you wanted to do?

After working insanely for 4 years, I got the chance to attend a few design conferences and workshops that changed my perspective towards my work. They gave me more knowledge about different fields of design and made me aware of my natural inclinations. 

I dwelled further and went through numerous articles, attended online classes, and decided to clear some certifications to get all the theoretical knowledge needed to excel in this field. I did UX certifications from Design labs, Design incubator, and finally from HFI and became a certified designer.

In the span of my career, I have worked with big firms to small startups, product companies to the service industry, and consultancy to individual contributor roles, and in this diverse transition, my learning has been nothing less than phenomenal. I learned how to work with different types of teams, clients, and cultures.

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What does your typical workday look like?

In my current role, I have to wear many hats, so it starts with status meetings, moves to hands-on work, and ends with reviews. Quick Ride is a fast-moving startup and we have 4 offerings for our users and to maintain a cohesive experience across these 4 services is always a challenge and needs a lot of discipline. 

We need to analyze our digital growth weekly and have to take relevant action accordingly. I like to stay organized and prefer to draft my everyday work in an excel-sheet. This practice not only helps me to keep a track of my to-do list but also keeps and check on my productivity.

Several global companies have come out and thrown their support behind not needing a formal education. What is your opinion about this?

Even I believe that practical experience will always take you places. In the current world, is a master of one is not enough for an individual as well as for a company's growth, and to add more value to their profession, one needs to know more about other aspects of the business- like Marketing, Customer service, Tech, etc. 

Possessing some additional knowledge not only improves collaboration but also helps in generating new ideas. Formal education gives a good start and adds a lot of value in setting up the right foundation but eventually, it's your curiosity that takes you further.

How do you handle someone who has lied on their resume?

It is a known fact that people do lie in their resume's and it is the area where they have lied is what makes all the difference. Like in a career summary, people do exaggerate and that's fine. I look for the right attitude in people and believe that skills can be developed with the right training, guidance, and motivation

What are some of your typical challenges and how have they evolved?

Setting up clear communication and the right expectations are the most challenging aspects of the current situation. 

Most professionals today are working from home and they are communicating through different channels - emails, messaging platforms, project management
tools, etc. to define problems, evaluating solutions, or drafting feedbacks. 

Communicating effectively on these channels, across teams becomes crucial for any project's success. Setting the right expectation is equally important amongst the team. Putting up questions of what, why, and how clears a lot for team output, and these constantly changing with projects, timelines, and management.


What advice do you have for aspiring entrepreneurs looking for funding or those eyeing the top job?

  • Problem - Learn to define the problem clearly and stick to your USP, it will be helpful in the long run.
  • Be Frugal - You should know where you are spending and how much you are earning from it.
  • Hands-On - Learn more and be hands-on amidst different domains. You need not be an expert in all domains but working knowledge is important.
  • Health & Fitness - You should give equal importance to your health and should take care of it by indulging in some activities.
  • Share - Share your experiences, knowledge, and learning with your community. In this process, you will also learn a lot.

Which is your favorite book and why?

I am a patient reader who takes time to complete any book. I like reading stuff related to psychology and human behavior." Predictably Irrational", "Atomic habits", "Phantoms in the Brain", and "Range" are some of my recent reads that I thoroughly enjoyed. The "Range" is the recent book that I recommend to all.

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