Sometimes in the work situation, you are asked to do something, or you are told something with which you disagree and it is important for you to say so. This can be one of the most difficult tasks for junior staff. As with all communication, it is important to state your case clearly but not making the other person wrong.
Rule number 1: Emotion and communication do not work. People can only hear you clearly if the emotion is removed, so make sure that you are feeling calm and clear-headed before you speak.
Rule number 2: What do you want to say and why? For example, it could be "I cannot fulfil your request now but I can get it done by 10 a.m. tomorrow. Would that work for you?" "Or if you want me to work on that task now which other tasks would you like me to put aside whilst I do?
Assertiveness is being able to identify and act on our own desires, needs, and opinions whilst remaining respectful of others. You can do this by:
1. Be attentive.
2. Stand at a comfortable distance not too close nor too far away.
3. Angle your body towards them.
4. Keep an open body posture with arms and legs uncrossed.
5. Maintain gentle eye contact be careful not to let the eyes wander.
6. Keep your head level it shows confidence.
7. A slight head tilt shows friendliness and interest.
8. Take the initiative and begin a conversation.
9. Do not worry about what others think of you.
Read More - Secrets to Reading Body Language as an Expert
Written By - Adarsh Krishnaa V
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