You can now tip your Ola driver. The Indian ride-hailing giant said on Tuesday that it has rolled out this feature to its users in India, Australia, New Zealand, and the United Kingdom — all the nations where it currently operates. Ola said riders in each market will see a range of denominations they can pick as the amount they wish to tip digitally. All of Ola’s 2.5 million driver-partners globally — from those who operate two-wheelers to four — can receive tips, the nine-year-old ride-hailing giant said.
Fresh New Feature of Ola
Ola, India’s leading mobile platform and one of the world’s largest ride-hailing companies has rolled out a global feature for customers to express their gratitude and independently reward drivers for going the extra mile to deliver a safe and high-quality ride experience. Through Ola’s new in-app ‘tipping’ functionality, customers can now include a tip as a token of appreciation for their drivers’ commitment to providing a great ride experience and encourage their efforts towards delivering the same. The feature has been rolled out to all Ola users across India, Australia, New Zealand, and the United Kingdom.
As restrictions eased across the country, driver-partners serving on the Ola platform have been going above and beyond to deliver safe, hygienic, and high-quality rides. Apart from following a comprehensive safety protocol and sanitizing cars after every trip, drivers have taken extra steps personally to keep themselves and their families safe.
As restrictions eased across the country, driver-partners serving on the Ola platform have been going above and beyond to deliver safe, hygienic, and high-quality rides. Apart from following a comprehensive safety protocol and sanitizing cars after every trip, drivers have taken extra steps personally to keep themselves and their families safe.
In this scenario, the in-app tipping feature serves as an opportunity for customers to reward drivers for going the extra mile, and contribute to increasing their earning potential. Customers can choose to voluntarily tip their drivers and the amount will be credited to the drivers’ account in its entirety as part of the regular earnings cycle.
Driving awareness around this, Ola has also launched a social media campaign, #SayThanksWithATip, which seeks to recognize and reward those drivers who have gone above and beyond the call of duty to deliver a great ride experience while drawing a spotlight on their efforts.
Driving awareness around this, Ola has also launched a social media campaign, #SayThanksWithATip, which seeks to recognize and reward those drivers who have gone above and beyond the call of duty to deliver a great ride experience while drawing a spotlight on their efforts.
In recent months, Ola has announced a range of relief packages, including exempting lease rental to assist its driver-partners. Uber has yet to offer any significant aid to its driver-partners in India. Like their driver-partners, both Ola and Uber have been hit with the global pandemic as well.
Tipping Feature in Other Services
Uber first introduced the tipping feature in some states in the U.S in 2017 and has since expanded it to many more states and nations. It rolled out the tipping feature to its users in India early this year.
This new feature of enabling tipping option in-app helps customers to appreciate drivers. Customers can directly reward drivers who are delivering a safe, high-quality ride experience.
Written by - Gunika Manchanda
Edited by - Maryam Salim
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